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About Us

What We Do:

The SENDIASS Team offers free and impartial advice to parents and young people with SEND who are residents within Tower Hamlets or City of London.  Some of the ways we can support you are:

  • Attending meetings with schools / professionals
  • Applying for an Education Health and Care Plan
  • Mediation with the Local Authority
  • Preparing and attending SEND Tribunals

We have a dedicated telephone line, 020 7364 6489, that you can call to speak to an advisor Monday - Friday, 9:00 a.m. - 5:00 p.m. 


If your query can not be resolved during the telephone consultation, we will take a referral and you will be allocated a caseworker who will contact you within 10 working days.


Our team also runs workshops for parents around the EHCP process and Secondary School Transitions.  If you are interested in attending one of these workshops please call the team on 020 7364 6489 and they will discuss this with you.


What can I expect from SENDIASS?

We have put together a short document to outline what you can expect from the SEND Information Advice and Support Service when you make contact with us.

Read the document here

Comments, Compliments and Complaints:

Comments and Compliments

We are always working to improve our service and we value the comments of our clients.  If you would like to make a comment, suggestion, or give our team a compliment, you are welcome to email us.



If you have a complaint we will always do our best to work with you to resolve it. Please contact our Team Manager Jenny Miller in the first instance by calling 020 7364 6489 or if you would like to put your complaint in writing then you can send an email for the attention of Jenny Miller.


If you are not satisfied with the outcome, you have the right to make a formal complaint at any point. You can do this in writing to:


Town Hall
Mulberry Place
5 Clove Crescent

E14 2BG

or Email