Terms of Use

Disclaimer:

Tower Hamlets and City SEND IASS is a free and impartial service provided by Tower Hamlets Council. Information contained in the support finder does not represent a recommendation or endorsement of a Service or Provider. Anyone seeking to use any of the services listed should carry out their own checks regarding the suitability of the goods or services.

Tower Hamlets and City SEND IASS is committed to the highest standard of quality of information and every attempt has been made to present up to date and accurate information. However, Tower Hamlets and City SEND IASS gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss, damage or inconvenience caused as a result of reliance on such information.

Although Tower Hamlets and City SEND IASS takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive, Tower Hamlets and City SEND IASS cannot control the content or take responsibility for pages maintained by external providers. Tower Hamlets and City SEND IASS reserve the right to edit any work sent in for submission to the website, and cannot guarantee publication.

These terms and conditions (the "Terms") govern your use of this website (the "Site") and should be read carefully. Do not use (or continue to use) the Site if you do not agree to the Terms.

The Site is provided by Tower Hamlets and City SEND IASS ("Tower Hamlets and City SEND IASS" or "us"). If you have any queries or comments in relation to the Terms or the use of this Site, you can use our contact form.

Terms of Use:

No Rights Conferred

The Site is not intended to confer any legal rights on you or any other person or to create any legal rights for you or any other person.

No Reliance on Site

This Site and the information on this Site are provided for your information purposes only and may be changed or updated without notice. You should not rely on them when making decisions.

Exclusions and Limitations

The following clauses excludes or limits our liability for the Site. You should read them carefully. They all apply only so far as the law permits.

Tower Hamlets and City SEND IASS has used its reasonable endeavours to ensure that the Site is accurate and complete and operates in a timely fashion. However, Tower Hamlets and City SEND IASS does not represent, warrant or undertake the accuracy, completeness or timeliness of the Site.
Tower Hamlets and City SEND IASS undertakes no obligation, gives no assurance and assumes no liability or responsibility (whether express or implied) to any person concerning the Site, and all conditions, warranties or undertakings which would otherwise be implied or incorporated in any agreement between you and Tower Hamlets and City SEND IASS relating to your access to and use of the Site are excluded, except to the extent applicable law requires that they may not be excluded or limited.
Tower Hamlets and City SEND IASS excludes all liability for loss or damage arising from or in connection with your access to or use of the Site, or reliance on the Site, regardless of whether such loss or damage would arise in the ordinary course of events or otherwise, is reasonably foreseeable or otherwise, or is caused by any error or omission in the Site (whether negligent or not), except that nothing affects any liability of Tower Hamlets and City SEND IASS which may not be excluded or limited by law.

While Tower Hamlets and City SEND IASS makes reasonable attempts to exclude viruses or other destructive computer code from the Site, it does not accept any obligation, gives no assurance and assumes no liability or responsibility (whether express or implied) in relation to viruses or such computer code. You should take all appropriate safeguards before using the Site or downloading information from the Site.

Termination of Access

Your access to the Site or your ability to participate in all or certain parts of the Site may be terminated by Tower Hamlets and City SEND IASS at any time without notice and without any liability. Any limitations on Tower Hamlets and City SEND IASS's liability will survive such termination.

Personal Information

Tower Hamlets and City SEND IASS does collect personal information from you through this Site. This information is then held and processed in accordance with Tower Hamlets and City SEND IASS's privacy policy in force from time to time, a copy of which is posted on the Site.

Third Party Materials

Tower Hamlets and City SEND IASS is not responsible for the contents of any website operated by a third party which may be accessed via this Site, and Tower Hamlets and City SEND IASS does not accept any obligation, gives no assurance, and assumes no liability or responsibility (whether express or implied) in relation to any content on any other website. All links on the Site are provided for your convenience only and do not imply that Tower Hamlets and City SEND IASS approve or recommend the content of such websites.

Intellectual Property

The Tower Hamlets and City SEND IASS name and logo are the sole property of Tower Hamlets and City SEND IASS and no permission is given in respect of their use. The Site and its contents are protected by UK and international copyright laws. Unless otherwise indicated, Tower Hamlets and City SEND IASS is the owner of the copyright and all other intellectual property rights in the Site and its contents. No part of the Site may be reproduced without written permission, except you may make copies of information from the Site for your own personal, non-commercial use.

Governing Law

The Terms and your use of this Site shall be governed by the Laws of England. By using the Site and accepting the Terms you submit to the exclusive jurisdiction of the courts of England and Wales, save that Tower Hamlets and City SEND IASS may take action in any appropriate jurisdiction to protect its intellectual property rights.

General

If any provision of the Terms is deemed unlawful, void or for any other reason unenforceable then that provision shall be deemed severed from the Terms and shall not affect the validity and enforceability of any remaining provisions. Tower Hamlets and City SEND IASS's failure to exercise or enforce any rights or any provision of the Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by Tower Hamlets and City SEND IASS in writing. The section titles in the Terms are for convenience only, and have no legal or contractual effect. The parties do not intend the Terms (or any part of them) to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999.

Live Chat service

By using Live Chat (“the Service”) you confirm that you agree to these Terms of Use and you agree to comply with them. If you do not agree to these Terms of Use then please immediately stop using this Service. We may change these Terms of Use at any time, it is your responsibility to check these Terms of Use regularly in case of any changes.

By using this Service you consent to the processing of data as detailed in our Privacy Policy. More specifically, in order to use the Service we need to collect a user's name and email address. We need this information in order for the Service to operate. Chats are stored for 90 days. We do not use messages or data for any other purpose except to follow up on users' questions, enquiries and issues, and all personal data is stored and processed in line with GDPR regulations. London Borough of Tower Hamlets / Tower Hamlets and City SEND IASS is the data controller.

Generally the Service will be available between 9am and 5pm Monday-Friday, although there will be times when the availability of the Service will be based on the availability of our team. In the event that the Service is busy, you may wish to try at another time. If the Service is busy or not available, you may wish to call us on 020 7364 6489.

Should you access the Service on more than one occasion, we cannot guarantee you a response from the same member of our team on each occasion. All our staff work in the same way so whoever you talk to, you will always receive the same type of support.

Staff operating the Service may publish links to external web pages to the user, such links are provided for the convenience of the user and Tower Hamlets and City SEND IASS do not control these websites or are responsible for the content within. Use of these websites does not imply any endorsement by Tower Hamlets and City SEND IASS of the content contained therein.

The Service is intended to be used to provide information and support only. It is not intended to provide medical or professional advice. We do not accept liability to any person relating to the use of any information contained within or exchanged via the Service.

You must only use this Service for legal and acceptable purpose. You will not use the Service in ways that are obscene, illegal, threatening, intimidating, harassing, defamatory or are racially, ethnically or sexually offensive, or encourage conduct that would be deemed illegal or inappropriate. You must not store or send viruses or other harmful code through the Service. You are responsible for keeping your account and your device safe and secure and you should notify us promptly if you believe your account has been comprised or is being used without your authorisation.

If you violate these Terms we may take action in respect of blocking your email address.

By using the Service you acknowledge that your agreement with your internet or mobile network provider will apply and that you may be charged for data services whilst using specific features within the Service, and that you are responsible for such charges. If you are not the bill payer for the device being used to access the Service then you will be assumed to have received permission from the bill payer for using the Service.

In no event shall we be liable to you with respect to use of the Service and / or be liable to you for any direct, indirect, special or consequential damages including without limitation, damages for loss of goodwill, lost profits or loss, theft or corruption of your information, the inability to use the Service, device failure of malfunction.